Support services

Your privacy protection is very important to us, so we carry out all data processing operations (such as collection, processing, transmission, etc.) in strict accordance with data protection laws. This notice provides you with an overview of what data are collected on our websites, how these data are used and shared, and what security measures we take to protect your personal data. The website https://memorialservices.lv, hereinafter referred to as the "portal," as well as its associated solutions, such as mobile pages, applications, and other websites owned by the Memorial Services portal, protect existing user data in accordance with the laws of the Republic of Latvia.

When you place an order for services or products, fill out contact forms, or leave feedback for our partners, we request your contact details, such as:

• Your first name and last name;
• Your email address for written communication with you;
• Your phone number and country code, so that we can contact you by phone or use WhatsApp or Telegram for communication;
• We keep your order comment;
• In some cases, when an order is placed from a cemetery services list, we keep a record of it;
• Of course, we maintain the client’s connection with the partner company’s services and/or products to fulfill your order;

Your data are stored in the Memorial Services database and are not publicly accessible; however, managers and administrators of partner companies receive notifications about your order.

These data are, of course, used to ensure the provision of the service to you. The data are shared with our partner companies so they can contact you regarding the completion of the work, clarify order details, and address other related matters.

There are some businesses registered on the Memorial Services portal that have branches in various cities or districts. They may have several managers who will have access to information about your order.

Memorial Services, under no circumstances, will transfer your service request to another partner company on the portal without your consent.

Memorial Services uses email notifications to inform the administrator of the partner company, and you will also receive a copy of the request at the provided email address. Memorial Services utilizes an encrypted connection with MailGun.com to send emails, with copies (email logs) stored for 32 hours.

The data controller (administrator) responsible for all data processing activities carried out through the website https://memorialservices.lv, https://memorialservices.lv, in accordance with data protection regulations, is Memorial Services EU SIA, Reg. No. LV40203214878, legal address: Malu Street 28-3, Riga, Latvia, LV-1058, phone: +37123993977, email: info@memorialservices.lv, contact form: https://memorialservices.lv/contacts

We use Google Analytics 4 via Google Tag Manager in order to monitor and analyze website traffic, which helps us to improve our services and user experience. Additionally, we use Google reCAPTCHA to protect our site from spam and abuse.

By using our website, you agree to Google’s Terms of Service and Privacy Policy.

https://policies.google.com/privacy?hl=lv-LV
https://policies.google.com/terms?hl=lv-LV.

Sometimes, in processing our data, we are assisted by service providers and technology partners who process personal data on our behalf. In such cases, we are partners bound by a data processing agreement or a joint data controller agreement, which allows them to process the data only for our business purposes and in compliance with data protection regulations. This primarily includes technical service providers (including affiliated companies), our IT infrastructure, including the maintenance of this website, as well as providers for other marketing activities.

We use cookies to make our website more secure and user-friendly.

Users can disable or limit the use of cookies, but please note that without essential cookies, it will not be possible to fully utilize all the features of the site. Depending on the functions performed and the purposes of use, Memorial Services uses essential cookies, functional cookies, and analytical cookies.

Essential Cookies

These cookies are essential for you to freely visit and browse our website, as well as to use its features, including accessing online information about products or services and purchasing or ordering them.

These cookies identify the user's device but do not reveal their identity or collect and accumulate information.

Without these cookies, the website cannot function properly

We place one cookie named memorial_session with an encrypted session identifier to ensure the security and functionality of the site. If you are our business partner and have access to the dashboard, a cookie named user_auth with an encrypted authorization number will be set on your device.

Functional Cookies

With the help of functional cookies, the website remembers your selected settings and choices to provide a more convenient user experience. We place sg_* cookies to remember your cookie settings choices.

Analytical Cookies

We use Google Analytics to collect information about the use of our website. Google Analytics uses cookies to gather data such as your IP address, browser type, referring pages, and activity on our site. By collecting and processing this data, Google helps us understand how visitors interact with our website, improve user experience, and analyze traffic flows.

Google operates as a data processor on our behalf, and the data collected through Google Analytics is anonymized whenever possible, such as by masking IP addresses, to protect your privacy.

Your data are collected based on your consent, which you can revoke at any time.

You can manage or disable cookies through your browser settings or use the Google Analytics Opt-Out browser add-on.

For more information on how Google processes your data, please visit Google's privacy policy.

GA4 sets specific cookies to track user interactions with the website. These usually include: _ga, ga*, _gid, and others.